1. Acceptance
By creating an account, accessing MtaaHelp or using its services, you agree to these Terms and the policies referenced in them. If you do not agree, do not use MtaaHelp.
2. What MtaaHelp does
MtaaHelp provides an online platform that helps customers discover and communicate with service providers. Unless expressly stated otherwise, MtaaHelp is a platform and does not itself perform services listed by independent providers.
3. Accounts
- Provide accurate information.
- Keep login credentials confidential.
- Do not impersonate others or create misleading accounts.
- Report suspected account compromise.
4. Providers and services
Providers are responsible for the accuracy of listings, prices, availability and representations. A verification badge means the provider completed the applicable verification process; it is not a guarantee of service quality or future performance.
5. Service requests
A request through MtaaHelp is generally a request to connect or communicate. Final agreements about scope, price, timing and performance are between the customer and provider unless MtaaHelp expressly states otherwise.
6. Subscriptions and payments
MtaaHelp may offer paid provider plans with features such as visibility, business tools or advertising. Prices, duration and included features should be shown before purchase. Payments may be processed through supported payment providers such as M-Pesa. MtaaHelp does not ask users to provide their M-Pesa PIN.
Refunds and cancellations are subject to the plan terms displayed at purchase and applicable consumer-protection law.
7. Reviews
Reviews should reflect genuine experiences. Do not post false, abusive, threatening, misleading or privacy-invasive content. MtaaHelp may moderate or remove content that violates platform rules or law.
8. User conduct
You must not use MtaaHelp for fraud, deception, malicious software, unauthorized access, false verification information, harassment or unlawful activity.
9. MtaaBuddy and human support
MtaaBuddy is an AI support assistant intended to help users understand and navigate MtaaHelp. AI responses may be incomplete or inaccurate and should not be treated as professional legal, financial, medical or other specialist advice.
Human support conversations may be stored to maintain continuity and resolve issues.
10. Availability
We aim to keep MtaaHelp reliable, but features may occasionally be unavailable due to maintenance, updates, networks, third-party services or circumstances beyond our reasonable control.
11. Limitation of responsibility
To the extent permitted by applicable law, MtaaHelp is not responsible for independent providers' acts, omissions, representations, workmanship, delays or disputes. Nothing in these Terms is intended to exclude rights or remedies that cannot lawfully be excluded.
12. Suspension and termination
MtaaHelp may suspend or restrict accounts where reasonably necessary to protect users, investigate abuse, enforce these Terms, address security concerns or comply with law.
13. Changes
We may update these Terms as MtaaHelp evolves. Updated versions will be published with a revised date.
14. Contact
For questions about these Terms, contact MtaaHelp through the official support/contact details published on the platform.
Before launch, replace this with MtaaHelp's official legal/business name, email and address.