1. Who we are
MtaaHelp is a platform designed to help customers discover and connect with local service providers. This Privacy Policy explains how MtaaHelp may collect, use, store and protect personal information when you use our website and related services.
MtaaHelp intends to handle personal data consistently with applicable Kenyan data-protection requirements, including the Data Protection Act, 2019 and applicable regulations.
2. Information we collect
Account information
We may collect your name, email address, phone number, account role and profile information. Passwords should be stored by the application in protected form.
Provider information
Providers may submit business names, descriptions, service areas, prices, profile photos, ratings and verification materials. Verification may involve identification documents and selfie photographs.
Service activity
We may process service requests, messages, reviews, notifications and support conversations.
Location
When you choose location-based features, MtaaHelp may process location information to help show relevant services or providers.
Technical information
We may receive browser/device information, IP address, pages visited and technical error information needed for security and troubleshooting.
3. How we use information
- Manage accounts and profiles.
- Connect customers with providers.
- Process requests, reviews and notifications.
- Support provider verification and platform safety.
- Provide MtaaBuddy and human support.
- Process subscriptions and payments through supported providers.
- Prevent fraud, abuse and unauthorized access.
- Improve and troubleshoot MtaaHelp.
- Meet applicable legal obligations.
5. Security
We use reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse or alteration. No internet service can guarantee absolute security.
6. Retention and deletion
We retain information as reasonably necessary to operate accounts, maintain transaction and support records, resolve disputes, enforce agreements and meet legal obligations. Where appropriate and subject to law, users may request deletion or delete their account using available controls.
7. Your privacy rights
Depending on applicable law, you may have rights to be informed, access personal information, request correction, object to certain processing, request deletion/erasure where applicable, and exercise other rights provided by law.
Contact MtaaHelp using the official support/contact details published on the platform. We may verify requests before acting on them.
8. Children and minors
MtaaHelp does not encourage children to provide personal information independently. Where law requires parental or guardian involvement, MtaaHelp will follow those requirements.
9. Changes
We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will show a revised date.
10. Contact
For privacy questions or requests, contact MtaaHelp through the official support/contact details published on the platform.
Before launch, replace this with MtaaHelp's official legal name, privacy email, physical address and designated privacy contact where required.